These Terms of Service set out the rules for use of this website. This website is operated by your Managing Agent (your ‘Agent’), whose name appears on the home page of your portal, and Blocks Online Limited (Co. No.:) (‘Blocks Online’). Blocks Online Limited is registered in England and Wales under company number 08700039 and has its registered office at 79 College Road, Harrow, England, HA1 1BD. Its VAT registration number is 173729483. To contact Blocks Online please email hello@blocksonline.co.uk or telephone our customer service line on 020 3384 3418.
The Blocks Online logo is a UK registered trade mark of Blocks Online. You are not permitted to use them without our approval, unless they are part of material you are using as permitted under these Terms of Service.
Any reference to ‘you’ refers to you, the user of the Service. By continuing to use this website, you agree to comply with and be bound by these Terms of Service and your Agent will grant to you an Account to access the Property Portal at www.MyBlockOnline.co.uk (the ‘Service’). If you do not agree to these Terms of Service, you must not use this website. We recommend that you keep a copy of these Terms of Service for your records.
These Terms of Service refer to the following additional terms which apply to your use of the Website:
Blocks Online amends these Terms of Service from time to time without notice to you. By continuing to use the Service, you agree to comply with and be bound by the Terms of Service prevailing at the time that you access the Service and in particular you agree that any new features that augment or enhance the Service, including the release of new tools and resources, shall be subject to the Terms of Service prevailing at the relevant time. Every time you use the Website, please check these Terms of Service to check that you understand the terms that apply at that time.
We may update and change the website from time to time to reflect changes to our products, our users’ needs and our business priorities. We will try to give you reasonable notice of any major changes.
We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
In order to register for an Account, you must be aged 18 years or older. You must provide your full legal name, a valid postal address, an email address and any other information requested in order to complete the sign-up process. We will treat all information that you provide in accordance with our Privacy Policy. You agree to provide truthful, complete and accurate information when registering for an Account. You agree to treat all information held in your Account and any communications about your property as strictly confidential.
Following registration for an Account, your account details - including an authorisation code and a password - will be sent to your email address. You must treat such information as confidential and you must not disclose it to any third party. You are responsible for maintaining the security of your Account and your password and you agree to be responsible for all activity that occurs on your Account. If your password becomes known to anyone else and they use the Service, such use will be treated as use by you. In particular, if, because of a failure on your part to comply with these security obligations, a person uses your access to the Service causing loss or damage to others, you agree to bear sole responsibility for causing such loss or damage and you agree to indemnify your Agent and Blocks Online against any costs or losses incurred. If you know or suspect that anyone other than you knows your user authentication code or password, you must promptly notify us and your Agent using their usual contact details. Blocks Online has the right to disable any user authentication code or password, whether chosen by you or allocated by your Agent or Blocks Online, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms of Service.
We do not represent that the website, content available on or through it or the Service is appropriate for use or available outside the United Kingdom.
Your Agent grants to you a non-exclusive, non-transferable right to use the Service, subject to you agreeing to comply strictly with these Terms of Service. You acknowledge that the Service is provided on an “as-is” and “as available” basis and that your Agent and Blocks Online will not provide you with any hardware or software to enable you to use the Service. You are responsible for configuring your information technology, computer programs and platform to access the Service. You should use your own virus protection software.
In particular, your Agent and Blocks Online gives no guarantee or warranty that (i) the Service will meet your specific requirements; (ii) the Service will be uninterrupted, timely, secure, free from bugs or viruses or error-free; (iii) the results that may be obtained from the use of the Service will be accurate or reliable; (iv) the quality of any products, services, information, or other material purchased or obtained by you through the Service will meet your expectations; and (v) any errors in the Service will be corrected.
You agree to use the Service entirely at your own risk. In particular, it is your responsibility to verify the information provided via the Service with an independent lawyer, if you are considering any property transaction of any kind. The Service is not intended to amount to advice on which you should rely. Although your Agent and Blocks Online make reasonable efforts to update the information and Content on the Service, you acknowledge that such information and Content on the Service may contain inaccuracies or errors and your Agent and Blocks Online expressly exclude liability for any such inaccuracies or errors, to the fullest extent permitted by law. Neither your Agent, nor Blocks Online makes any representations, warranties or guarantees, express or implied, that the information or Content on the Service is accurate, complete or up to date.
Where our Service contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources.
Blocks Online uses SSL (Secure Sockets Layer) encryption. This is the standard technology for establishing an encrypted link between a web server and a browser and is used when accessing the Service. You acknowledge that once you have accessed your Account then, depending on how you choose to use the Service, the technical processing and transmission of the Service, including your Content, may be transferred unencrypted and involve transmissions over various networks and changes to conform and adapt to technical requirements of connecting networks or devices.
You acknowledge that your Agent and Blocks Online are not responsible for any information or data (‘Content’) posted by you or other users on the Service. You are responsible for all Content posted by you, including any Content that is posted by another person using your access to the Service. You warrant that any Content posted by you or on your behalf complies with these Terms of Service and you are liable to your Agent and Blocks Online for any breach of that warranty. This means you will be responsible for any loos or damage that each of your Agent and/or Blocks Online suffer as a result of your breach of warranty.
Your Agent and Blocks Online will consider any Content you upload or post to be non-confidential and not protected by any trade mark, patent or copyright (‘non-proprietary’), that is, in the public domain. By posting Content, you warrant that you own such Content and you grant to your Agent and Blocks Online a perpetual, non-exclusive, royalty-free, worldwide, transferable licence to use, reproduce, modify, distribute, prepare derivative works of, display and/or re-publish such Content in connection with the Service without notice to you.
The website may include information and materials uploaded or posted by other users and third parties. This information and these materials have not been verified or approved by your Agent or Blocks Online. The views expressed by other users or any third parties on the website or the Service do not represent the views or values of your Agent or Blocks Online. Neither the Agent, nor Blocks Online shall be liable for any such information or materials uploaded or posted by other users or third parties.
Your Agent and Blocks Online do not pre-screen Content, but your Agent, its designees and Blocks Online, may in their sole discretion remove any Content that is available via the Service. Your Agent or Blocks Online may remove any Content that is determined, in their sole discretion, to be offensive, libellous, defamatory, pornographic, obscene or otherwise objectionable or which breaches these Terms of Services or which violates any third party’s intellectual property rights.
Your Agent and Blocks Online each reserve the right to disclose any information (including personal data) provided by you in order to cooperate with anyone claiming Content violates their law enforcement and other authorities with respect to any such Content.
If you wish to contact us in relation to Content you have uploaded to the website and that we have taken down, please email hello@blocksonline.co.uk or telephone our customer service line on 020 3384 3418.
All copyright in the website, material published on it and the Service is owned by or licenced to your Agent and Blocks Online. You may print off one copy, and may download extracts, of any page(s) from our website for your personal or internal use (including copies of any account statements, bills or copy documents (such as insurance documents). You must not use any part of the website for commercial purposes without obtaining a licence to do so from us or our licensors. You agree not to reproduce, change, edit, duplicate, copy, sell, resell, adapt or exploit any portion of the Service or the Content without the express prior written permission of your Agent and Blocks Online. If you print off, copy, download, share or repost any part of the website in breach of these Terms of Service, your right to use the website and the Service will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
This provision sets out what we do to protect you from illegal content.
We minimise the length of time for which terrorism content is present on the site by your Agent monitoring and reviewing posted content intermittently. We will swiftly take down terrorism content when we find out about it.
We will minimise the length of time for which child sexual exploitation and abuse content is present on the site by your Agent monitoring and reviewing posted content intermittently. We will swiftly take down child sexual exploitation and abuse content when we find out about it.
We will minimise the length of time for which other content that amounts to an offence is present on the site by your Agent monitoring and reviewing posted content intermittently. This applies to content relating to assisting suicide, threats to kill, public order offences, harassment, stalking and fear or provocation of violence, drugs and psychoactive substances, firearms and other weapons, assisting illegal immigration, human trafficking, sexual exploitation, sexual images, proceeds of crime, fraud, financial services, foreign interference, animal welfare and offences relating to being involved in committing any of these offences (known as inchoate offences). We will swiftly take down such content when we find out about it.
What Content and behaviours you should report
You can report or complain, using the contact us details set out in paragraph 1, about the following content and behaviours:
How we will deal with your complaint or report
We have a Client Service Policy Manual as well as a Complaints Code of Practice which set out our processes for handling complaints. Please contact us using the details in paragraph 1 to request a copy.
Your rights if we restrict access to your Content or suspend or ban your use of the Websites or Service
If we restrict access to any Content you generate or upload to or share on our Website or Service or we suspend or ban your use of our Website or Service in a way that breaches these Terms of Service, you may to bring a claim against us for breach of contract.
Your Agent and Blocks Online may at any time and from time to time modify or discontinue, temporarily or permanently, the website, any content on it or the Service (or any part thereof) with or without notice to you. Your Agent and Blocks Online shall not be liable to you or to any third party for any such modification, or any change to, suspension or discontinuance of the Service. In particular, your Agent may implement charges for any element of this Service upon 30 days’ notice to you, unless otherwise stated in any service agreement with your Agent.
Your Agent and Blocks Online each, at their own sole discretion, have the right to suspend or terminate your Account and to refuse any and all current or future use of the Service by you at any time without prior notice if you breach these Terms of Service. You acknowledge that termination of the Service by your Agent or Blocks Online will result in the deactivation or deletion of your Account or your access to your Account and the forfeiture and relinquishment of all Content associated with your Account.
You must not use the Service for any illegal or unauthorised purpose. If you do so, this will result in the immediate termination of your Account without prior notice to you. In particular, any verbal, physical, written or other abuse (including threats of abuse or retribution) directed to any of your Agent or Blocks Online’s customers, employees, members or officers will result in the immediate termination of your Account.
You must not modify, adapt or hack the Service or modify another website so as to falsely imply that it is associated with the Service, your Agent, Blocks Online, or any other service operated by your Agent or Blocks Online. You must not transmit or introduce any worms, trojans, logic bombs or viruses or any malicious or destructive code using any part of the Service or otherwise harmfully interacting with the Service or any part of it. You must not interfere with, damage or disrupt any software used in the provision of the Service or any equipment or network or software owned or used by any third party on which the website relies in any way. You must not attack the website or Service via a denial-of-service attack or distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the website and the Service will cease immediately.
You must not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to the website or the Service for any purpose, including the development, training, fine-tuning or validation of AI systems or models. This includes using (or permitting, authorising or attempting the use of):
The provisions in this clause should be treated as an express reservation of Blocks Online’s rights in this regard, including for the purposes of Article 4(3) of the Digital Copyright Directive ((EU) 2019/790).
You shall not use, and we do not consent to the use of, the website, or any data published by, or contained in, or accessible via, the website or the Service for the purposes of developing, training, fine-tuning or validating any AI system or model or for any other purposes not explicitly set out in our Terms of Service.
This clause will not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us.
If you no longer need an Account, you are solely responsible for cancelling it. You must provide your Agent with instructions in writing, via either email or letter to the relevant contact details notified by your Agent from time to time, if you wish to have your Account cancelled. Instruction will not be accepted by telephone.
Neither your Agent and nor Blocks Online exclude or limit in any way their liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by your Agent’s or Blocks Online’s negligence or the negligence of their employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
If you are a business user:
If you are a consumer user:
The website and the Service are only provided for domestic and private use. You agree not to use the Service for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
You irrevocably agree to indemnify your Agent, Blocks Online and their subsidiaries, affiliates, officers, agents and employees from and against any third party claim arising from or in any way related to your use of the Service, including any liability or expense arising from all legal claims, losses, damages (direct, indirect and consequential), suits, judgments, litigation costs and legal fees of any kind and nature howsoever incurred by your Agent, Blocks Online, its subsidiaries, affiliates, officers, agents and employees.
The failure of your Agent or Blocks Online to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. If any part of these Terms of Service is deemed invalid or unenforceable, you agree that the invalid or unenforceable part may be deleted and the remainder of the Terms of Service shall continue in full force and effect.
These Terms of Service are governed by English law and you agree that the English and Welsh courts shall have exclusive jurisdiction in case a dispute should arise over their interpretation. If you are a consumer who is a resident of Northern Ireland or Scotland, you may also bring proceedings in Northern Ireland or Scotland respectively.
Last Updated: 3rd August 2026